Simamora, V. and Basudani, W. (2023) “Product and Service Quality to Inflict Customer Satisfaction and Loyalty of Bank Sahabat Sampoerna Kelapa Gading Branch”, Jurnal MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi, 7(1), pp. 34 - 45. doi: 10.33753/mandiri.v7i1.236.