Basudani, W., Simamora, V., Wiharso, G., Abdullah, M., & Mulyadi, H. (2022). Customer Satisfaction and Loyalty Management of Bank Sahabat Sampoerna Branch Kelapa Gading. Jurnal MANDIRI: Ilmu Pengetahuan, Seni, Dan Teknologi, 6(2), 99 - 115. https://doi.org/10.33753/mandiri.v6i2.215